Head Client Success (Client Growth)

Mumbai, Maharashtra, India Full-time


About the role:
The role is to strategically engage with businesses to drive long term partnerships for
their procurement of packaging and material handling goods.  It also focusses on
account management with the purpose to maintain and increase wallet share of
growth accounts.


Key responsibilities:

 Ensure existing client base is serviced well and clients are seeing value
through Bizongo.
 Drive usage in existing accounts to minimize churn and enable growth.
 Discover new practices of Client Success which significantly improve client
retention rate & growth.
 Continuously monitor & manage profitability across the portfolio.
 Usage of all Bizongo cloud based solutions as a tool by clients.
 Drive innovation and constant value engineering projects for clients to ensure
they see Bizongo as a strategic partner.
 Build, grow and develop a lean team that drive wallet share and gross
margins for all growth accounts.
 Identify additional client prospects to grow Bizongo’s share of wallet and enter
new avenues/industries that can be high growth opportunities for growth
accounts.
 Understanding company’s internal operations, technology, capabilities and
targets.
 As the face of the organization, help in building the brand of the company in
the industry, vendor and customer community.
 Job Requirements:
 Good leadership skills with structured thinking, having previous experience in
handling teams
 Candidate should have previous experience in account management/client
relations and packaging product sales.
 Fast learning, networking and researching skills, high energy levels, ability to
meet defined targets, sound understanding of business principles.
 Excellent Communication skills, both written and verbal with strong
presentation skills.
 Proficient at Microsoft Office and should be inclined towards Data Analytics.

Apply for this opening at http://bizongo.recruiterbox.com/jobs/fk01fid?apply=true